We advise setting up with the below settings, however, if issues arise during set up please contact Support to assist further in identifying the root cause. If the below does not work then it may be a local IT issue, on the computer itself or on the network the computer is connected to. Important! Please be aware that the below configuration settings are standard for a majority of X-Lite users. Although the process is the same, the appearance may look slightly different on a Mac. The instructions below describe how to set up X-Lite on Windows. X-Lite supports Windows and Mac operating systems. In order to use X-Lite, Softphone must be enabled from Global Agent Options in System Setup.
The Agent must have a Softphone application installed before they can log in via this method. A popular option is X-Lite, we will be using X-Lite as an example of how you would configure your Softphone. There are various Softphone applications available to download. The Softphone method enables agents to connect to your contact centre anywhere with access to the internet. This means that agents do not need to have desk phones or pay for telephony lines in your office.
A Softphone connection uses an application installed on your computer to send and receive audio over the internet.
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